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PRIVACY POLICY

1. Introduction

Singing Birds Voice Studio (“we”, “our”) respects your privacy and is committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains what data we collect, how we use it, and your rights.

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2. What Personal Data We Collect

We collect only the information necessary to provide our educational services:

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2.1 Data you provide directly

  • Name

  • Email address

  • Phone number (if provided)

  • Billing information

  • Videos submitted for exams or progress checks

  • Messages or emails you send us

  • Course enrolment details

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2.2 Automatically collected data

  • IP address

  • Browser type

  • Website usage statistics

  • Payment confirmation data via Stripe/PayPal/iDEAL

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2.3 Lesson recordings

Some online lessons may be recorded for internal:

  • quality monitoring

  • progress evaluation

  • teacher training

Recordings are stored securely and never shared without consent.

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3. How We Use Your Data

We use your data for:

  • Course registration & access

  • Payment processing

  • Providing support and responding to inquiries

  • Internal quality control

  • Creating and updating course content

  • Certification and examination processes

  • Sending essential updates about your course

  • (Optional) sharing educational progress clips only with your explicit consent

We do not sell or share your data for marketing.

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4. Legal Basis for Processing

Your data is processed based on:

  • Contractual necessity – to deliver purchased courses

  • Legitimate interest – for quality control and safety

  • Consent – for media usage or optional recordings

  • Legal compliance – for bookkeeping and invoicing obligations

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5. How Long We Store Your Data

  • Course records: 5 years

  • Complaint records: 5 years

  • Lesson recordings: until no longer needed, or deleted on request

  • Exam videos: until certification is complete or deleted on request (unless required for academic integrity)

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6. Sharing Your Data

We only share data with essential service providers:

  • Payment processors (Stripe, PayPal, iDEAL)

  • Website & course platforms

  • Independent mediator (only if needed for disputes)

All providers comply with GDPR requirements.

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7. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct or update your data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time (for recordings or media use)

To exercise these rights, contact:
📧 info@singingbirds.nl

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8. Cookies

Our website may use cookies to improve functionality and user experience.
You can disable cookies in your browser settings.

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9. Security

We take data protection seriously and apply technical and organisational measures to ensure:

  • secure data storage

  • encrypted payment processing

  • restricted internal access

  • secure password-protected platforms

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10. International Transfers

If any service provider stores data outside the EU, it will be protected under GDPR-approved safeguards (such as SCCs).

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11. Contact

For privacy questions, complaints or data requests:

Singing Birds Voice Studio
Kruiskadehof 32
3012 EJ Rotterdam
The Netherlands

Email: info@singingbirds.nl

Phone +31683829513

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